The quiet details / Support

Support

A little clarity, at your own pace.

Available on iOS ↗

Updated An independent app by Alper Sentürk.

Getting started
Download Wawata from the App Store ↗
Journal help
Export, move or erase your wishes with care.
Talk to Alper
Questions and feedback go directly to the independent developer.

A little help along the way

Wawata is available on the App Store for iPhone and iPad. You can ask about the app or share feedback here. Include the app version shown on your device when reporting a problem.

A direct line to the developer.
Alper Sentürk · support@timete.lu

Email support

Your journal and a new phone

How do I keep a complete copy?

Use the full portable backup in the app’s data tools to include wishes, photos, reflections and small-step history. Keep the file private: it is not automatically encrypted. CSV exports do not include photos; PDF exports are for reading.

Can I use iCloud Drive?

Yes. Optional iCloud Drive sync is available and off by default. Enable it in the app’s data tools on your devices using the same Apple Account. Changes and deletions can sync; the latest whole-wish edit wins if two devices change it. Keep a separate backup before replacing or deleting data.

Can support recover a lost journal?

Support does not hold a copy. A full backup you saved or an existing iCloud Drive sync copy may help. Ordinary iOS backups exclude the journal database and photos. Before deleting or reinstalling, contact support with your app version and the backup or sync option used; do not email your journal file.

How do I erase my data?

Use the app’s erase controls after saving anything you need. Deletions may sync to other devices. Turning sync off leaves existing iCloud Drive copies; remove those separately through Apple’s storage controls. Remove exported backups, CSVs, PDFs and shared copies separately. Remove widgets if you no longer want a wish visible on your Home or Lock Screen.

Everyday questions

Why am I not receiving reminders?

Check You → Daily nudge and its time and frequency. Then check that iOS notifications are allowed for Wawata. Focus modes and notification settings can affect when an alert appears.

Does Wawata have a subscription?

No. Wawata is free, with all features included and no subscriptions or in-app purchases. Exporting and importing your journal does not require a paid plan.

Why is a photo missing after import?

CSV exports contain journal records and a marker showing whether a photo was attached; they do not include the photo files. Keep the originals and attach them again on your new device.

Send a helpful bug report

A useful report includes:

  • Your iPhone model, iOS version and app version.
  • The steps you took, what you expected and what happened instead.
  • Whether the issue concerns a wish, reminder, photo or CSV import.
  • A screenshot only if it helps, with private information removed.

Do not send a full database, backup file, password or payment card details. If more information is needed, we will explain what to share.

A direct line to the developer.
Alper Sentürk · support@timete.lu

Email support

Privacy and other questions

For a privacy request, email support@timete.lu with “Wawata privacy” in the subject. You do not need to send your journal. Read the privacy policy and terms of use for more detail.

Support is handled personally by Alper Sentürk. Replies are not instant, but a clear description helps resolve your question more quickly.

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